Frequently Asked Questions (FAQs)
How long does shipping take?
Most orders are delivered within 10–25 business days. Delivery times may vary depending on your location, customs processing, and local courier services. Estimated delivery times will be displayed during checkout.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment from dispatch to delivery.
Do you ship internationally?
Yes. Auravis Store ships to multiple countries worldwide. Shipping availability, delivery times, and shipping costs may vary depending on your destination.
How much does shipping cost?
Shipping costs are calculated automatically during checkout based on your delivery location, package weight, and selected shipping method.
What payment methods do you accept?
We accept secure online payment methods available during checkout. Payment options may vary depending on your country.
What is your return and refund policy?
We accept eligible return and refund requests within 7 days of delivery, subject to our Refund & Return Policy.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
What should I do if I receive a damaged, defective, or incorrect item?
Please contact us within 14 days of receiving your order at support@auravisstore.online or +255 695 324 492. Include your order number and clear photos of the item so we can review your request and provide an appropriate resolution.
Can I cancel my order?
Orders may be cancelled before they have been processed and shipped. Once an order has been dispatched, it can no longer be cancelled.
Are my payments secure?
Yes. We use secure payment processing systems and industry-standard security measures to help protect your personal and payment information.
Do your products come with instructions?
Where applicable, products include user instructions or guidance. We also recommend reviewing the product description on our website before placing your order.
How can I contact Auravis Store?
If you have any questions or need assistance, our Customer Support team is here to help.
Email: support@auravisstore.online
Customer Care: +255 695 324 492
We aim to respond to all inquiries as quickly as possible.