Shipping Policy
Effective Date: 20 June 2026
At Auravis Store, we are committed to delivering your household essentials safely and efficiently. We work with trusted logistics partners to ensure your order reaches you as quickly as possible.
Shipping Time
Most orders are delivered within 10–20 business days. Delivery times may vary depending on your location, customs processing, public holidays, and courier operations.
Estimated delivery times will be displayed during checkout based on your shipping destination.
Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed. Once your order has been processed, it will be prepared for shipment.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor your shipment throughout the delivery process.
International Shipping
Auravis Store ships to multiple countries worldwide. Shipping availability, delivery times, and shipping fees may vary depending on your destination.
Shipping Costs
Shipping costs are calculated automatically during checkout based on the delivery destination, package weight, and selected shipping method.
Customs and Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges, where applicable, are the responsibility of the customer.
Delivery Delays
While we strive to meet our estimated delivery times, unexpected delays may occur due to customs inspections, severe weather, public holidays, carrier disruptions, or other circumstances beyond our control.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact our Customer Support team as soon as possible. We will work with the shipping carrier to resolve the issue promptly.
Returns
Return shipping costs are handled in accordance with our Refund and Return Policy. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: support@auravisstore.online
Customer Care: +255 695 324 492
Makuburi Kibangu Street, Ubungo District, Dar es Salaam, Tanzania