Last Updated: 30th June 2026
At Auravis Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.
Return Eligibility
Customers may request a return or refund within 7 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase or order number.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us process your request, please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the problem.
Once verified, we may offer:
- A replacement item, or
- A full refund.
Return Shipping Costs
Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect.
Original shipping fees and return shipping costs are non-refundable except in cases where the item received is damaged, defective, or incorrect.
Refund Processing
Once the returned item has been received and inspected, we will notify you of the outcome of your refund request.
Approved refunds will be issued to the original payment method used during checkout. Depending on your payment provider, refunds may take up to 10 business days to appear in your account.
Order Cancellation
Orders may be cancelled before they have been processed and shipped.
Once an order has been shipped, it can no longer be cancelled and will be subject to this Returns & Refunds Policy.
Non-Returnable Items
For hygiene and safety reasons, certain personal care and beauty products may not be eligible for return once opened or used unless they arrive damaged, defective, or incorrect.
Shipping Delays
Delivery times provided on our website are estimates only. Delays caused by customs clearance, courier services, weather conditions, public holidays, or other circumstances beyond our control do not automatically qualify for refunds.
How to Request a Return or Refund
To initiate a return or refund request, please contact our support team at:
Email: support@auravisstore.online
Costumer Care: +255 695 324 492
Please include your order number and a brief description of your request.
Contact Us
If you have any questions regarding this policy, please contact us:
Email: support@auravisstore.online
Costumer Care: +255 695 324 492